If you would like to return your item we are happy to offer a refund provided that:

1. The item is unused, unworn, unwashed and in the original condition as purchased.

2. The item is not a gift card or personalised item 

3. You return the item within 14 days of your order being delivered (our returns policy is valid for 14 days from the date your order was delivered as per the shipment tracking - after this time has passed we are unable to accept returns)

*Please note we do not offer exchanges on products only returns.

To initiate a return, please complete the following steps:

1. Email us at contact@flexnation.store advising that you would like a return noting your order number, reason for return and an image of the unused item with tags.

We will get back to you within 24 hours providing a return address for you to send the items. Please note: you are responsible for return shipping costs (unless the reason for return is due to a faulty/damaged product) and original shipping costs cannot be refunded. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at contact@flexnation.store